Five9 makes cloud-based software that companies use to run their customer service and sales call centers. Its platform handles customer conversations across phone, chat, email, social media and mobile, sends each one to the right agent, and uses AI to automate tasks and help agents work faster.

What is Five9's fair value?

On an owner-earnings DCF, Five9's most-likely fair value is about $93, versus a recent price near $36. A margin-of-safety estimate, not a price target. Analysis, not advice.

Technology · Software - Infrastructure · FIVN

What Five9 Does & How It Makes Money (FIVN)

Updated October 2026 · reflects Five9's latest reported financials

Cloud contact center software company with AI-powered customer service tools. Five9 sells its contact center platform as software-as-a-service, so business customers pay recurring fees to use the cloud applications.

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How Five9 makes money

Five9 sells its contact center platform as software-as-a-service, so business customers pay recurring fees to use the cloud applications. Its customers come from banking, business process outsourcing, retail, healthcare, technology and education.

What Five9 does

Five9, Inc. is a San Ramon, California-based provider of cloud software for contact centers, founded in 2001 and serving customers in the United States and internationally. Its CX platform gives businesses one place to manage customer service, sales and marketing conversations across voice, chat, email, web, social media and mobile channels. The platform has a growing set of AI features, including AI agents, agent assist, workflow automation, AI insights and summaries, workforce engagement management and revenue execution. It routes each interaction to a suitable agent and connects with enterprise applications such as CRM systems, so agents see customer data in real time. Five9 sells the platform as a subscription (software-as-a-service) to companies in industries such as financial services, business process outsourcing, retail, healthcare, technology and education.

Products & services

Five9 CX Platform (cloud contact center)
AI Agents
Agent Assist
Workflow Automation
AI Insights and AI Summaries
Workforce Engagement Management

What is Five9 worth?

On an owner-earnings DCF, Five9's most-likely value is about $93 versus a recent price near $36 (155% below fair value). But TacticScale only calls a stock undervalued when the price sits below its conservative no-growth floor (~$34) with a margin of safety — so the honest verdict here is “Fairly priced — no edge.” Fair value earns its keep only at the extremes, not in the wide middle.

Verdict: Fairly priced — no edge

Owner-earnings fair value · recent price ≈ $36

Fair value (most likely)

$93

Range

$53–$233

No-growth floor

$34

Price

~$36

Price sits in the normal range — fair value isn't actionable here; it earns its keep only when price drops below the no-growth floor, or runs to roughly double the optimistic case.

Analysis, not advice. Fair value is a margin-of-safety estimate from a deterministic owner-earnings DCF, not a price target or recommendation. See the full breakdown →

Sector Technology Industry Software - Infrastructure HQ United States Ticker FIVN Official site

Related companies

Salesforce (CRM) · Concentrix (CNXC) · RingCentral (RNG) · F5 (FFIV) · Twilio (TWLO)

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